Refund policy
The product
Every Addictimon pack is a sealed product. The listing states exactly what the pack is guaranteed to contain. Which specific card is inside is unknown until the pack is opened, and that is the product. The value of a pack lies in it being sealed. Opening it is using the product, and an opened pack can never again be what it was.
Consumers: cancelling within 14 days
If you buy as a consumer you may cancel your order within 14 days of delivery. To do so:
1. Email us within those 14 days, from the address on the order, with the order number and the words "I cancel".
2. Wait for our reply. We will confirm the return and give you the return address. Do not post anything before you have it: returns sent to any other address, or sent before we have confirmed, are not accepted and are not refunded.
3. Send the items back, unopened and undamaged, within 14 days of that email, by a tracked and insured service, and email us the tracking number the day you post.
Return postage is paid by you and is not refunded. Returns must be sent by a tracked and insured service; an untracked return is a breach of this policy and is sent entirely at your own risk. The items remain your property and your responsibility until they are physically received by us: the risk of loss, theft, delay or damage in return transit is yours, not ours, and is a matter between you and your carrier. No refund is made for items that do not arrive. We refund within 14 days of receiving the items back, to the original payment method only. No refund is issued before the items are in our hands and inspected.
What is refunded
A refund is made only for items that arrive back with us sealed, undamaged and exactly as sent. Nothing else. You may return all or part of an order; each item is assessed on its own. Any item that arrives opened, unsealed, resealed, damaged or handled beyond examination is not refunded. If you prefer, you may choose store credit for the full value of the returned sealed items instead of a refund. Charges, taxes or fees imposed by the destination country are not refunded by us under any circumstances, nor is any postage.
Deductions
The law allows us to reduce the refund by the amount an item's value has been diminished by handling beyond what was needed to examine it. A sealed pack cannot be examined by opening it. An opened, unsealed, resealed, cut, torn, dented or otherwise handled pack has lost its entire value as a sealed product, and the deduction is the full price of that pack. Damaged outer packaging, missing inserts or missing items are deducted at their value. Every return is inspected and photographed on arrival; our inspection record is final.
Not grounds for a return or refund
Which card a sealed pack turned out to contain. Change of mind after opening. Delivery times within the period stated in our Shipping policy. Any charge raised by the destination country.
Wrong item sent
If the item you receive is not the item on your order, email us within 7 days of delivery with a photo of the item, unopened, next to the order confirmation. We will send the correct item once the wrong one is back with us. Email first and wait for our reply with the return address; send it back unopened by a tracked service, and we refund that return postage on receipt. An opened item is treated as accepted and is not exchanged or refunded.
Business customers
Orders placed by or for a business, trader, reseller, or anyone buying for resale carry no right to cancel or return. Our Business Customers terms apply.
Exchanges
We do not offer exchanges, replacements or partial refunds in exchange for keeping an item.
This policy does not remove any right the law gives you. Our full Terms and Conditions apply to every order.