Terms & Conditions
These terms govern every purchase you make from addictimon.com as a consumer. By placing an order you accept them in full — please read them before you buy. If anything is unclear, email info@addictimon.com before ordering; we answer fast.
1. Who we are
addictimon.com (“the Website”) is operated by THOR PARKER LTD, a company registered in England & Wales, Company No. 12093609, registered office in the TW14 0DU postcode area (“Addictimon”, “we”, “us”, “our”). You can contact us at any time by email at info@addictimon.com.
2. These terms and how you accept them
These terms apply to every order placed on the Website by a consumer — an individual buying wholly or mainly outside their trade, business, craft or profession. Placing an order constitutes your acceptance of these terms in full. The version of these terms published on the Website at the time of your order is the version that applies to that order. If you are buying in the course of a business, for resale, or otherwise not as a consumer, these terms do not apply to you: our Business Customer Terms apply instead, and you must tell us before ordering.
Each product listing, together with these terms, sets out everything we promise about that product. Please do not rely on anything outside the listing and these terms unless we have confirmed it to you in writing. Nothing in this paragraph limits any rights you have under law that cannot be excluded, or anything we have expressly confirmed to you in writing.
3. Orders and acceptance
Your order is an offer to purchase. No contract exists until we accept your order, and acceptance occurs only when we dispatch the goods. We may decline, limit or cancel any order at our sole discretion at any point before dispatch — including for suspected fraud or abuse, pricing or listing errors, stock or sourcing issues, breach of the order limits in section 10, the conduct grounds in section 12, or any other operational reason. If we decline or cancel an order, we will refund every payment you made for it in full, and that refund is the whole of our liability in respect of the cancelled order.
4. Mystery packs: what you are buying
Our packs are mystery products, and the mystery is the product. Contents are allocated to packs on a randomised basis against the card pool and the odds printed on the listing, before the pack is sealed. Every customer gets the same chance. Once a pack is sealed, the allocation is final: nobody — including us — knows which sealed pack holds which cards, and no pack can be exchanged, re-allocated or “re-rolled” after sealing.
By buying a mystery pack you accept that the identity and value of the contents vary by design. The listing describes the card pool, the published odds and the condition tier, and that description is the entirety of what is promised. We make no promise, and you should make no assumption, about the market value, resale value or grading potential of the contents of any individual pack. Disappointment with a pull is an inherent possibility of every mystery product and is not a defect, a misdescription or a ground for return.
Where a listing states a specific condition range or era for a line (for example EX–Mint or Brilliant–Mint, or a disclosed post-WOTC bonus card), the listing's stated range applies to that line and takes precedence for that line.
5. Cancellation, returns and refunds
Before dispatch. You may cancel any order that has not yet been dispatched, at any time and for any reason, and we will refund every payment you made for it in full. Because pack contents are never revealed before opening, cancelling and re-ordering tells you nothing about any allocation — the same odds apply to every order.
After delivery — unopened packs. If you change your mind, tell us within 14 days of the day you (or someone you nominate) receive the goods, and then send the goods back to us within 14 days of telling us. Contact us first and we will confirm the return address. You pay the cost of return postage, and the goods are your responsibility until they reach us — we strongly recommend a tracked service. Where a mystery pack is returned unopened, with its seal intact and in the condition it was delivered, we will refund in full what you paid for it. Refunds are made without undue delay, and in any event within 14 days of the day we receive the goods back or the day you supply evidence of having sent them, whichever is earlier. We may withhold the refund until one of those two things has happened.
After delivery — opened packs. The sealed random allocation is the essence of what you buy: opening the pack consumes the product. A pack whose seal has been broken cannot be resold as what it was, and its value to us is diminished accordingly — up to the full price you paid. We will therefore deduct from any refund an amount reflecting that diminished value, which for an opened mystery pack will ordinarily be the full price. In plain terms: once you open a pack, the purchase is complete and no change-of-mind refund is available on it.
No returns for pull dissatisfaction. Returns and refunds are not available because you are unhappy with which cards a pack contained. This is fundamental to the fairness of the pool for every other customer.
Damaged, faulty or misdescribed goods. The law requires us to supply goods that conform to the contract, and nothing above applies to genuine faults. If an item arrives damaged, or a pack does not contain what the listing promised (for example, the guaranteed insert for that line is absent, or a card is materially below the stated condition tier), contact us with photographs within a reasonable time and we will put it right — replacement or refund. Wear consistent with the stated condition tier of a vintage card is not a fault (see section 6).
Your statutory rights. Nothing in these terms excludes, limits or affects any right you have under law that cannot be excluded or limited. Where anything in these terms conflicts with such a right, the right prevails.
6. Condition tiers
Every pack line states its condition tier on the listing. Premium packs contain cards in Near Mint to Mint condition. Classic packs contain preloved cards in Lightly Played to Heavily Played condition. These are cards from 1996–2003: edgewear, whitening, surface marks and print characteristics consistent with the stated tier are inherent to vintage cardboard and are not defects. Condition grading of vintage cards is a judgement we exercise in good faith; minor variance within a stated tier is not a defect and not a misdescription.
7. Dispatch and delivery: the agreed delivery period
Orders normally dispatch from London within 3–5 working days of the order. We are a small independent business, not a warehouse operation: every pack is checked, assembled and sealed by hand. Occasionally an order takes materially longer — most commonly where a card pool is being restocked, where an order is unusually large, or where cards must be sourced to fulfil it.
For that reason, by placing an order you agree that the delivery period for your order is up to 120 working days from the date of the order. This agreed period exists for genuinely exceptional cases; the overwhelming majority of orders arrive within days, and we will keep you informed if yours will not. Dispatch estimates on the Website are estimates, not guarantees.
Two protections sit alongside that agreed period. First, you may cancel any undispatched order at any time for a full refund (section 5) — you are never locked in while you wait. Second, if we fail to deliver within the agreed 120-working-day period, you may treat the order as cancelled and we will promptly refund every payment you made for it. Delivery times after dispatch depend on the destination and the carrier and are outside our control.
8. Shipping, risk and your address
Shipping is free worldwide, using tracked services. The goods are our responsibility until they are delivered into the physical possession of you or someone you have identified to receive them; from that moment, risk passes to you. If you instruct the carrier to leave a parcel in a safe place or with a neighbour, delivery to that place or person in accordance with your instruction counts as delivery to you to the extent the law allows.
We may deliver an order in more than one parcel, at no extra cost to you, where stock or sourcing makes that sensible.
You are responsible for the accuracy and completeness of the delivery address you provide. Where a parcel is lost, returned or delayed because the address you gave was wrong or incomplete, we may deduct our actual re-shipping costs from any refund or require payment of them before re-sending, and we are not required to re-send at our own cost.
9. Prices, currency and pricing errors
The price for your order is the price displayed at your checkout, in the currency shown there. Prices may differ between countries, markets and currencies, and we may change prices at any time; neither affects an order we have already accepted. Payment is taken at the point of order. If a price or listing is displayed in error, we may cancel any affected order at any point before dispatch and refund it in full; that refund is the whole of our liability for the error.
10. Order limits and fair use
We may limit the quantity of any product available to a single customer, account, delivery address or payment method, whether or not the limit is stated on the listing. We may cancel (with a full refund) any order or set of orders that appears intended to circumvent such a limit, and may treat orders placed through related accounts, addresses or payment methods as a single customer for this purpose.
11. Claims, evidence and reversed payments
We document what we send. Orders are photographed and weighed during packing, packing takes place on CCTV, and every parcel travels on a tracked service. If you tell us that an order has not arrived, or that something was missing or wrong, we will investigate promptly and put any genuine problem right quickly — that is a promise this section exists to protect.
You agree that we may rely on our packing, weight, CCTV and carrier tracking evidence in resolving any claim or payment dispute. Where that evidence demonstrates that a claim is false, we may decline the claim, cancel the account’s outstanding orders (with a refund of any sums paid for undispatched goods), decline future orders, and report the matter to the relevant payment provider and, where appropriate, the authorities. Where a payment is reversed in respect of an order that our evidence shows was delivered, the price of that order remains a debt due to us, together with interest at 6% a year until repaid and the reasonable costs of recovering it. Nothing in this section limits your right to raise a genuine dispute with us or with your payment provider.
12. Conduct
Addictimon is run by people, and you will always be dealt with courteously and personally. We ask for the same in return. If communication directed at us or anyone working with us is abusive, threatening or harassing, we may end the relationship: we may refuse service, cancel any outstanding orders — refunding every payment made for them in full, which refund is the whole of our liability in respect of those orders — and decline any future orders. This section is never applied to complaints made firmly but civilly; it exists for abuse, not disagreement.
13. Liability
Our total liability in connection with any order, however arising, is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of expected value from the contents of any mystery pack; nor for losses connected with any trade, business, craft or profession, because we supply for private use and do not agree to be responsible for business losses. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
14. Age
Purchasers must be at least 18 years old. By placing an order you confirm that you are 18 or over and legally capable of entering into a binding contract.
15. Intellectual property and independence
Pokémon names, characters and imagery are the property of their respective rights holders. Addictimon is an independent reseller of genuine second-hand trading cards and is not affiliated with, endorsed by or sponsored by The Pokémon Company, Nintendo, Creatures Inc., GAME FREAK or Wizards of the Coast. All content on the Website that is ours — including text, photography, pack designs and branding — belongs to us and may not be reproduced without our written consent.
16. Reviews and feedback
Honest reviews are the backbone of this business and nothing in these terms restricts you from leaving genuine feedback anywhere, favourable or not. We reserve all legal rights in respect of statements about us that are false and defamatory.
17. General
Changes. We may update these terms at any time; the version published at the time of your order applies to that order.
Communications. We may contact you, and give you any notice under these terms, using the email address or phone number provided with your order; you may contact us the same way using the details in section 1.
Events outside our control. We are not responsible for delay or failure caused by events outside our reasonable control, and timescales are extended by the duration of any such event — but nothing in this paragraph removes your right to cancel an undispatched order for a full refund, or your rights under section 7 if the agreed delivery period is exceeded.
Transfer. We may transfer our rights and obligations under these terms to a successor of the business; your rights under these terms are not reduced by any such transfer. Your order is personal to you and you may not transfer your rights under it without our written consent.
Severability and waiver. If any part of these terms is found unenforceable, the remainder stands. If we do not enforce a right immediately, we have not given it up.
18. Governing law and jurisdiction
These terms, and every order under them, are governed by the law of England & Wales. You may bring proceedings in the courts of England & Wales; if you live in Scotland or Northern Ireland you may instead choose the courts of your home nation, and if mandatory rules of the country where you live give you additional protections or the right to use your local courts, nothing in these terms takes that away.
Model Cancellation Form
To exercise a cancellation right where one applies, you may use, but are not obliged to use, this form:
— To THOR PARKER LTD (addictimon.com), email: info@addictimon.com:
— I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
— Ordered on / received on:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date.